You need to be aware of several significant changes before you take the exam for the latest version of ITIL. The ITSM exam is currently in its final form, and the ITSM exam will end on December 31 in 2018, and be replaced by a brand new certification exam titled "IT Service Management Specialist." If you're planning to become an IT service management professional, you need to understand the implications of these changes!
What's new in the most recent version of ITIL?
We'll go through some of the most significant modifications made in the most recent version of ITIL.
In the beginning, it is initially, the ITSM test will first be discontinued at the end of December 31 in 2018, and it will be replaced with a brand new certification exam dubbed "IT Service Management Specialist." The new exam is set to take a more practical approach and, therefore, will require more effort on the part of the candidate.
In addition, there will be an emphasis on cross-functional teams and agility to ensure that they can keep up with the ever-changing context.
Many new roles are included in the most recent version of ITIL. These roles will assist teams to keep up with the evolving environment and help better fit roles within organizations.
The first significant change we'll examine is cross-functional and agile teams. In the modern business environment, it is more essential than ever before to keep up with the pace of change and adapt quickly. Working with a group of experts from various areas you can count on to navigate the changing world is crucial.
What are some new roles within ITIL? Teams need to have a Service Manager, a Release Manager, and one person to oversee the monitoring. Being able to have these people within your team will aid you in staying on top of the changing business landscape.
While the latest edition of ITIL contains a wealth of new content, it's also not just about changes. There are some significant modifications to the layout and structure that the magazine has, and there is a new module.
Digital Service Management and Release Management. They were introduced to prepare for an increase in digital services as an efficient method for companies to offer value to their customers while reducing labor and other resources.
The remainder of the book was reorganized in six parts:
1. Foundation
2. Planning & Support
3. Operation & Maintenance
4. Continual Service Improvement (CSI)
5. Knowledge Management (KM)
6. Change Management (CM)
The idea is to break down these sections into smaller chunks the reader will be capable of finding what they're looking for quickly. This is a significant improvement over ITIL 4, which featured chapters that covered various phases and procedures of the service lifecycle. For instance, ITIL 5's Continual Service Improvement section of ITIL 5 is broken out into:
Continuous Improvement and Service Improvement and CSI throughout the lifecycle of a service
KPIs and measures
Financial forecasting and control
Supplier management
Collaboration with different business divisions.
These are designed to give teams a greater understanding of how these areas impact daily IT Service Management. Similar to the other editions, ITIL 5 also features around 100 processes that are divided into eight major IT Service Management (ITSM) roles:
Change Management
Service Asset & Configuration Management (SACM)
Management of Availability
Incident Management
Problem Management
Access Management
Service Level Management (SLM)
Management of Financial Management for IT Services.
ITIL is broken down into three lifecycles of service that complement each other. phases:
1. Service Strategy
2. Service Design
3. Service Transition
ITIL's ITIL system aims to facilitate changes in the organization that is aligned with the strategies and goals of the business.
The new release was divided into three volumes that represent the various areas in IT that users require:
Volume I: Foundation Volume 1 discusses ITIL's process framework concepts, principles, and essential guidelines. This is ideal for teams with a solid knowledge of the lifecycle of services stages before moving to ITIL.
Volume 2 : Service Strategy This volume will provide the framework for strategic management, including service portfolio management, value management, financial management for IT service, demand management as well as business relation management. This book is an excellent resource for teams seeking to upgrade their existing methods to more tune with consumer needs.
Volume 3 The subject is Service Design. The volume focuses on the design of services that include asset and business management. It also discusses the best ways to provide quality service and the necessary support processes for delivering it.
The most recent version of ITIL released in May 2018 is now in version 4.0. This latest release contains many improvements to the current procedure and enhancements that provide new capabilities to manage projects to transform digitally. The most significant changes include:
Preparing for business changes
Actively drive change through collaboration and insight
Provide IT services faster without risk
Operate efficiently at scale without creating additional complexity
Triggers for Change
The entire process for change has been made more accessible and can be initiated in situations that typically cause a need to create an IT upgrade or service improvement initiative. For instance, your business might decide that it must benefit from the new capabilities provided by a cloud service provider or the current software is outdated and needs to be updated. These triggers can be identified and discussed by either external or internal teams, including an executive or partner, and provide the chance for changes to take place. If this occurs, your Change Manager should get an email confirming that an additional request is being submitted. This procedure assures that any changes are controlled in ITSM to ensure that all participants are informed all through the process.
Standard Change
The definition of "standard change" has been expanded to provide more flexibility in delivering IT solutions and meeting business demands. Before this, standard changes mainly were used for the time came to implement new IT services. However, this latest version allows an organization to use the average change whenever modifications to an already existing IT service. This is especially useful when a business need requires a brand different version for an application, as an instance.
The Prioritization of Changes
One of the primary goals of ITIL Version 4.0 is to offer more efficient and effective methods for organizations to provide business benefits and ensure that the ITIL system is up and operating and functioning exactly as it should. This is accomplished with a particular focus on crucial modifications required first and then empowering team members to implement the changes quickly. When it is determined needing an improvement needed the Director of Change will prioritize the difference according to a variety of aspects, such as the priority of IT-related services or business needs as well as the risk that could be involved for users or customers as well as the overall expense of making the changes.
The most recent version of ITIL 4.0 includes many enhancements to the existing process and enhancements that provide new capabilities to manage the digital.
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